Refund and Returns Policy
Every print and every shirt I sell is made to order. Nothing sits in a warehouse waiting. Your piece is produced after you buy it, on the material and at the size you chose, which is why this policy reads differently from a typical retail returns page.
If your order arrives damaged, defective or wrong
I will fix it, at no cost to you. Email info@williamdrumm.com within 14 days of delivery with:
- your order number
- a photo of the problem
- a photo of the packaging if it was damaged in transit
Once I have those, I will send a free replacement or refund you in full, whichever you prefer. In most cases you will not need to ship anything back to me.
If you change your mind
Because each piece is custom made for your order, I cannot accept change of mind returns on prints or apparel. Please take a moment with the size guide and the material notes before you order, and email me if you want help choosing. I would much rather spend ten minutes helping you pick the right size than have a beautiful print end up on the wrong wall.
That said, I am a person, not a vending machine. If something is genuinely not right when it arrives, write to me and we will work it out.
Cancelling an order
Email me within 12 hours of ordering and I will cancel it and refund you in full, as long as production has not already started. After production begins, the piece exists and cannot be cancelled.
Lost or stuck in transit
If tracking shows no movement for 10 business days within the United States, or 20 business days internationally, contact me and I will open a claim with the carrier and send a replacement.
Wrong shipping address
Please check your address carefully at checkout. If a parcel is returned to the fulfillment center because the address was incorrect or incomplete, I can reship it once you cover the return and reshipping cost. If a parcel is marked delivered but you cannot find it, check with your neighbors and your local carrier first, then email me and I will help chase it.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank, they usually appear within 5 to 10 business days.
How to start a claim
One email does it: info@williamdrumm.com, with your order number in the subject line. I read every message myself.